At Lume Baby, we exclusively partner with Europe's most prestigious stroller manufacturers, including being the exclusive Tutis retailer in Belgium. Our carefully curated collection features premium strollers crafted by expert designers and manufacturers, with many models produced in Europe under strict quality control. We specifically select brands that align with our commitment to excellence, sustainability, and superior craftsmanship.

Important: Never accept a damaged package upon delivery.

What to do:

1. Check the package for damage before accepting
2. If damaged: Refuse the delivery and don't sign for it
3. Take photos if possible
4. Contact our customer service

Please note: If you accept a visibly damaged package, we cannot guarantee returns or replacements. This policy ensures you receive your premium stroller in perfect condition. By refusing damaged deliveries, we can quickly send you a replacement while handling shipping claims on our end.

Our strollers are crafted using only the highest quality, eco-friendly materials that meet rigorous European safety standards. For example, our Tutis collection features: • SILVER-IONS™ antibacterial technology • Premium eco-leather details • Advanced ThermoCot™ technology • UV50+ protected fabrics All materials are certified according to ISO 9001 and Oeko-Tex Standard 100, ensuring the utmost safety and comfort for your baby.

We offer a unique stroller configurator onwww.lumebaby.com that helps you find the perfect match based on your specific needs. For detailed technical specifications, each product page includes comprehensive information about dimensions and weights. Our customer service team is also available to provide personalized guidance.

Each stroller comes with detailed instructions, and we provide:
• Comprehensive user manuals • Installation guides • Video tutorials on our website
• Personal setup assistance if needed Additionally, our team offers one-on-one guidance to ensure you're completely comfortable with your new stroller.ion